Delivery days are set by region and by product. Here's a list of our current schedule. This schedule will be changing on 12/20/21 (see below)
All deliveries occur between 8 am and 6 pm.

CLEVELAND & NORTHEAST OHIO

Wednesdays
Non-Organic Delivery Customers with Last Names A - L in Northeast Ohio.

Thursdays 
Non-Organic Delivery Customers with Last Names M - Z in Northeast Ohio
4 to 6 pm, Pickups for Customers who Chose Pickup and Pre-Ordered

Fridays 
All Diced & Easy Deliveries
All Organic Deliveries in Northeast Ohio.

COLUMBUS, TOLEDO, CINCINATTI
ALL orders in Columbus, Toledo, and Cincinnati, Ohio will be delivered on Fridays.

NEW CHANGES AS OF 12/20/21
WEDNESDAY DELIVERIES:
All Non-Organic Orders in Northeast Ohio
(Including Akron, Canton & Youngstown)
All Pickups
THURSDAY DELIVERIES:
All Toledo Orders
All Columbus Orders
All Cincinnati Orders
All Dayton Orders
All Diced & Easy Orders
All Organic Orders
Please don't hesitate to reach out if you have any questions. Email us at help@perfectlyimperfectproduce.com or call us at 844-VEG-4ALL.
First you'll need to sign in to your account on the top right side of the homepage. Hover over "My Account" and select "Recurring Items." There you can toggle between which frequency you prefer. Make sure you click "Update Order" before you leave the page. 

OUR ORDER DEADLINES HAVE CHANGED. All orders must now be placed, changed or canceled by Sundays at midnight for the week after the upcoming week. This enables us to purchase inventory in exact quantities to ensure no product goes to waste. Contact us at 844-834-4255 with questions. Due to increased demand during COVID-19, we have also adjusted our delivery days for non-organic produce box (not meal kits) delivery customers in Northeast Ohio. Last names A - L are delivered on Wednesdays and last names M - Z are delivered on Thursdays. Stay tuned for updates on changes to this schedule. Please call us if you are not able to make updates needed.
In order to order a different size, you'll have to cancel the order you are receiving and order the new size. You can do this by signing into your account on the top right of the homepage. Then click on "recurring items." You can click the "X" on the far right side to cancel your current order. It will ask you to confirm whether you want to permanently remove this delivery from your plan. Then just go back into our shop and select the new item you would like to receive.

OUR ORDER DEADLINES HAVE CHANGED. All orders must now be placed, changed or canceled by Sundays at midnight for the week after the upcoming week. This enables us to purchase inventory in exact quantities to ensure no product goes to waste. Contact us at 844-834-4255 with questions. Due to increased demand during COVID-19, we have also adjusted our delivery days for non-organic produce box (not meal kits) delivery customers in Northeast Ohio. Last names A - L are delivered on Wednesdays and last names M - Z are delivered on Thursdays. Stay tuned for updates on changes to this schedule. Please call us if you are not able to make updates needed.
Sign into your account at the top right side of the page. The click on "delivery hold." If you're going on vacation or want to put your deliveries on hold for a while, you can select the beginning and end dates you want your account to be placed on hold. Then click "add vacation."  If you are having trouble placing a hold or skipping delivery, please contact us by phone so we may assist to ensure your order is accurate.
We're sorry to see you go. If you'd like to cancel your orders with us you'll need to log into your account by clicking the "sign in" button on the top right side of the home page. Click "recurring items" then click the "X" next to the product(s) you want to cancel. It will ask you if you want to permanently cancel all orders. Click "yes." This will remove all future orders for that item. If you've purchased more than one item with us, you can click "remove all" at the bottom of the page. If you wish to also remove all of your information from our system please also email us at help@perfectlyimperfectproduce.com and we can delete your account from our system. Please note that messages via social media and email are not sufficient for cancellation. You'll need to log into your account to cancel or contact us by phone. We also welcome your feedback on how we can improve our products and services.
OUR ORDER DEADLINES HAVE CHANGED. All orders must now be placed, changed or canceled by Sundays at midnight for the week after the upcoming week. This enables us to purchase inventory in exact quantities to ensure no product goes to waste. Contact us at 844-834-4255 with questions. Due to increased demand during COVID-19, we have also adjusted our delivery days for non-organic produce box (not meal kits) delivery customers in Northeast Ohio. Last names A - L are delivered on Wednesdays and last names M - Z are delivered on Thursdays. Stay tuned for updates on changes to this schedule. Please call us if you are not able to make updates needed.
OUR ORDER DEADLINES HAVE CHANGED. All orders must now be placed, changed or canceled by Sundays at midnight for the week after the upcoming week. This enables us to purchase inventory in exact quantities to ensure no product goes to waste. Contact us at 844-834-4255 with questions. Due to increased demand during COVID-19, we have also adjusted our delivery days for non-organic produce box (not meal kits) delivery customers in Northeast Ohio. Last names A - L are delivered on Wednesdays and last names M - Z are delivered on Thursdays. Stay tuned for updates on changes to this schedule. Please call us if you are not able to make updates needed.
Our boxes are not currently customizable. That’s because when it comes to rescuing food we are simply buying the items that need to be saved and then divvying them up to all our customers. If you have a food allergy or a very strong dislike of a certain item, you can specify that in the proper space labeled "Allergies? Or Special Dietary Requests?" on page two of the sign up form and we will not pack those items.  You may also contact us by phone to update your account.
We are happy to do what we can to ensure you don't receive items to which you are allergic. At the bottom of page two of the sign up form, please fill out the box that says, "Allergies? Or special dietary requests?"  You may also contact us at help@perfectlyimperfectproduce.com to request updates to your account.
We sure can! When you sign up make sure you leave us your apartment number or company name on page one of the checkout process. On page two of the sign up process be sure you leave us instructions on specifically where we should leave your box (e.g. at the front desk, under the mailboxes, etc.) If there is a security code to get into your door, please leave that information with us as well. If you are unable to add these instructions to your account, please email help@perfectlyimperfectproduce.com with the instructions and we will ensure that a note to your driver is in your account.

“Imperfect” does not mean “not fresh.” We absolutely want to know right away if any item in your box is not fresh or is not to your liking. Please email us at help@perfectlyimperfectproduce.com and let us know and we will issue you a refund for the items. 

We rescue fresh fruits and vegetables from various sources. We buy from local farms as often as possible during the local growing seasons. Much of our produce comes from local produce distributors and food producers as well who have items they cannot use because they do not fit the standards expected by their customers. Check out our "producers" page to read more about our suppliers. 
We usually do collect boxes, but during the COVID crisis we ask that you hang on to them and recycle them. Stay tuned for updates.
On Fridays, we email you an original recipe giving you an idea for how to use one or more of the items in this week's box. You can always visit our blog, www.uglyfoodmakeover.com for recipes all the time and search by fruit or veggie. We share posts throughout the week on social media as well, so follow us on Instagram and Facebook.
We recently launched an option to pickup your box at our warehouse located at 27853 Chardon Road, Willoughby Hills, OH 44092. You MUST PREORDER your box and your account must be set to be for Pickup, not delivery. Pickup takes place from 10:00-3:00 on Thursday.  Simply call us when you are outside of the bldg. and we will bring your box out to you.  If you need to pick up between 3:00-5:00, we can arrange pick up from the bldg. lobby with prior notice.

We are also pleased to partner with several community sites that allow for pick up of boxes and receive $3 off your box to offset delivery fee. During the COVID crisis, some of these locations may not currently open. When you set up your account with us, be sure to add the below coupon at the payment screen for the discount to apply and use the location's address as the delivery address.

  • Avon - T3 Performance (T3AVON)
  • Avon - French Creek Family YMCA (YMCA-FRENCHCREEK)
  • Canton - StarkFresh Grocery Store (STARKFRESH)
  • Chardon - Geauga Family YMCA (YMCA-GEAUGA)
  • Cleveland Heights - CLE Urban Winery (CLEUrbanWinery)
  • Cleveland - Parker Hannifin Downtown YMCA (YMCA-DOWNTOWN)
  • Cleveland - West Park- Fairview Family YMCA (YMCA-WESTPARK)
  • Lakewood - Lakewood Family YMCA (YMCA-LAKEWOOD)
  • Lyndhurst - Hillcrest Family YMCA (YMCA-HILLCREST)
  • North Royalton - North Royalton Family YMCA (YMCA-NORTHROYALTON)
  • Rocky River - Go Buddha Meals (GOBUDDHA)
  • Wadsworth - The Farm Stand (TheFarmStand)
  • Warrensville - Warrensville Heights Family YMCA (YMCA-WARRENSVILLE)
  • Westlake - West Shore Family YMCA (YMCA-WESTSHORE)
We currently deliver to Cleveland (Cuyahoga County), Lorain County, Akron/Canton (Summit County), Geauga County, Medina County, Portage County, Youngstown (Mahoning Valley), and Columbus (Franklin County), Toledo, and Cincinnati/Dayton.  If you put your address in to create an account, our system will verify if we deliver to your location.  We are looking to expand to new markets soon.  Stay tuned for future updates on expanded delivery options!!
We currently deliver to Northeast Ohio (Cleveland, Akron, Canton, Youngstown included) as well as Columbus, Toledo, Cincinnati & Dayton.

Delivery fees are determined based on your zip code. If you create an account with us and begin entering products into your cart, the delivery fee will appear with your total.

In general, delivery to zip codes in Cuyahoga County is $5 and to zip codes in surrounding counties (Lake, Geauga, Summit, Medina, Portage, Lorain) is $10. However there are some places that fall in the middle where delivery is $7.50. We do deliver to some areas outside of those counties for $15. Columbus, Toledo, Cincinnati and Dayton deliveries are $10. To determine if we deliver to you, try adding an item to your cart. The site will ask for your zip code and will let you know if we deliver to your zip code yet. If we do not deliver to your zip code yet, please fill out the "Contact Us" page and let us know that you'd like us to come to your area (make sure to share your zip code).
Yes! If a friend places an order and mentions your name in the "who referred you" question, our system will automatically keep track of that. Each week we will review the referrals and approve them. You will automatically be issued a referral discount which will be applied to your account without you having to do anything at all. So keep us in mind as you talk to friends about food and share about us on Facebook and Instagram. Thanks for helping us spread the word! 
Boxes are delivered between 8 a.m. and 7 p.m. on your scheduled delivery day. All questions regarding the timing of your delivery should be directed to us at help@perfectlyimperfectproduce.com or call 844-VEG-4ALL. If your box didn't arrive when it was scheduled to come, please also email us at this address and we will create a solution for getting you a new box ASAP.

Thank you.
We do accept SNAP/EBT for customers in Northeast Ohio who can come to our facility in Willoughby Hills to pick up their box during our pickup times on Thursday. We will need to set up your account for you so please contact us at 844-834-4255. You will need to preorder your box and we'll set it for EBT. We will scan your EBT card when you come to pick up your box.

 

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